Resident Services
Find everything you need as you settle in to your new home.
SCHEDULE MAINTENANCE
Submit a service request or report an issue. Request status can be tracked in the Resident Portal
FIND RENTERS INSURANCE
Research and purchase renters insurance to protect your personal property, liability and loss of use.
MAKE A RENT PAYMENT
Pay online, check the status of your rent, and review payment history through the payment portal.
ACCESS THE RESIDENT PORTAL
View information about your rental home including maintenance request status, amenities access, welcome home guide and much more.
Password required. Please contact your local property manager for login assistance.
Frequently Asked Questions
When is my rent due?
Rent payment is due on the 1st of each month. Late fees will be assessed as described in your lease agreement. Residents are responsible for timely payment of all utilities. Several payment options are available, including check, credit card and ACH.
Rent is typically collected through a secure online portal, located here.
Are there any rent payment fees?
No. Sugarloaf does not charge payment convenience or processing fees. Pet fees may apply, as well as late fees pursuant to the terms of your lease.
Am I responsible for HOA or Community Amenity fees?
No. While Sugarloaf Residential pays HOA fees, it is your responsibility to contact the HOA to obtain facilities access badges.
What is the pet policy?
We love pets! All Sugarloaf Residential properties come with some of the most pet-friendly policies in the industry, subject to restrictions on pet types as well as HOA rules and regulations. Additional monthly charges per pet may apply.
Am I required to have renters insurance?
Yes. Residents must maintain renters insurance for the duration of their lease. Renters insurance is designed to protect your personal property, liability and loss of use.
Once you have your policy, please submit a copy to Sugarloaf Residential. Please include a copy of your renters insurance certificate of coverage or declarations ("decs") page including the names of all Residents on the lease, and the landlord ("Sugarloaf") listed as an additional interest, and general policy information such as policy number, policy term, and coverages. If you have a dog, please insure that the policy includes dog bite liability insurance.
How can I obtain forms or documents?
If you need forms or documents such as a copy of your lease or payment receipt, please contact customercare@rentsugarloaf.com.
Please allow up to 7 business days for your documents to arrive.
How do I start utilities?
In your area, please contact the following utility providers and request service to begin on the date that your lease starts:
Electricity: PEPCO 202-833-7500
Gas: WASHINGTON GAS 844-927-4427
Water/Sewer: WASHINGTON SUBURBAN SANITATION COMMISSION (WSSC) 301-206-4001
How can I contact my local property management team?
Please email us at customercare@rentsugarloaf.com, or
Use the Contact Us form on this site, located here,
What are my responsibilities?
Maintaining your home is a team effort! Sugarloaf Residential is committed to ensuring essential systems are in working order and maintaining a safe, habitable and code compliant property. As such, Sugarloaf will handle major service and maintenance concerns that are not considered resident responsibility, as well as ensure compliance with City Code. Please take a moment to reference your lease agreement for additional details. A sample list of what you should be prepared to handle include:
Keep the property clean and free from hazardous conditions.
Perform routine maintenance, upkeep and cleaning tasks, such as:
Replacing filters, light bulbs, fuses and batteries. For your convenience, a set of HVAC filters is provided at the start of your lease.
Unclogging drains (minor) and cleaning window wells, drainage areas, etc.
Winterizing spigots
Cleaning appliances such as ovens, microwaves, refrigerators, dishwashers, and laundry units
Lawn and Landscaping: Maintaining everything between the ground and 8' high, including snow & ice removal on the steps and sidewalks and walkways abutting the home within 12 hours of the last snowfall or freeze.
Home Exterior: Keeping everything clean and free from debris, mold or mildew including the exterior walkways, walls, gutters, fences, etc.
Rent Payment & Fees
Maintenance and Service
Pets
Lease
How do I renew my lease?
You should receive your renewal offer via email prior to your lease expiration date.
How do I move to a month-to-month lease?
Prior to the expiration of your existing Sugarloaf Residential lease, please contact customercare@rentsugarloaf.com to discuss your options.
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